Career Experience

Novant Health

Cybersecurity Awareness, Education, & Training Analyst II / Sr. Instructional Designer

• Provide cybersecurity awareness, training, and education to team members in a meaningful and impactful way to ensure the confidentiality, integrity, and availability of the Novant Health network. Reduce the risk to patients and the organization by providing team members with understanding and following security requirements and behaving securely. Analyze security requirements and policies, incidents, industry trends, and various metrics to identify educational opportunities. Innovate, develop, implement, monitor, and report on educational campaigns for cybersecurity programs.
• Project Management of Learning Development Programs.
• Develop online learning utilizing ADDIE, SAM, and Agile methodologies.
• Act as Scrum Master for various cybersecurity teams.
• Mapped curriculums to roles and developed training plans utilizing blended learning solutions.
• Create video-based training utilizing a whiteboard, green screen, glass board, and other methods.
• Develop animated and motion graphic videos.
• Design print and web-based graphics for use in learning products.
• Edit audio and video files utilized in training.
• Conduct needs analysis to determine learning and curriculum development needs for training programs.
• Manage monthly phishing test campaigns and develop dashboards using data.
• Manage training files and records within Cornerstone LMS.
• Develop cybersecurity training incentives and programs.
• Maintain a library of cybersecurity awareness and training materials.
• Manage cybersecurity behavior catalog and recommend creating training materials based on behaviors and trending data.
• Maintain a calendar of behavior-based training materials to be released throughout the year.
• Manage “cybersmart” SharePoint site and sub-sites.

WorkWave

Sr. Instructional Designer / LMS Administrator

• Developed and maintain Real Green Academy, an Absorb LMS system for internal & external training• Responsible for conducting training for environmental engineering, building science, residential & commercial HVAC maintenance, and mechanical engineering companies.
• Develop training courses for on-site, video conferencing, and online-based training
• Utilize ADDIE, SAM, and Agile models to develop training content
• Conduct need-based assessment to determine training needs with clients
• Develop training plans utilizing blended learning solutions
• Create video-based - based training utilizing a whiteboard, green screen, glass board, and other methods
• Edit audio and video files utilized in training 

Dynamic Air Quality Solutions

Web Developer | Sr. Instructional Designer | LMS Administrator | Inbound Marketing Manager

• Developed and maintain a web-based LMS system for internal & external training. • Responsible for conducting training for environmental engineering, building science, residential & commercial HVAC maintenance, and mechanical engineering companies.
• Develop training courses for on-site, video conferencing, and online-based training.
• Manage a $3mm territory of residential and commercial contractor clients.
• Develop new business within the territory.
• Utilize ADDIE, SAM, and Agile models to develop training content
• Conduct need-based assessment to determine training needs with clients.
• Managing Web sites
• Managing our private label websites 
• Create online ordering for HVAC contractors after the CRM launch
• Update images, videos, knowledge base information for all websites
• Training site
• Videographer for Create New video content
• Updating and editing current video content 
• Produce Webcast/Podcast library for client training purposes 
• Website analytics 
• Create & Implement a plan to drive dealer based digital business 
• Analyze data from Google Analytics
• Identify & Improve User Experience with all websites
• Create mobile applications that prove useful to clients
• IOS app
• Android app
• Windows app
• Google Chrome Extension
• Communicate with non-managed website administrators
• Acts as the liaison between Dynamic private brands and their webmaster
• Ensures that updated content reflects the same material and information as our managed sites
• Event Coordination:
• Manage vendor shows logistics
• Work with Office & warehouse to ensure all trade show items are complete and shipped in a timely manner
• Ensuring that all booth props, banners, and video equipment are up to date, functional, and in working order
• CRM Administrator:
• CRM management, reports per group (dashboard), size of company, trucks, data for reports, and analytics – access Quick Books to generate reports. 
• Pull opportunity reports / No contact reports for TMs
• Manage member lists – updates/sort
• Create, maintain and update a master member list compiling all affinity groups in one report
• Support the rebate discrepancies process

TVL International

Director: Marketing & Training

• Managed sales and marketing team consisting of 9 direct employees
• Managed the complete sales and marketing operations for the organization
• Coordinated all of the trade show activities including locating the trade shows, managing the staff, schedules, and overall design of the booth and products
• Coordinated sales of private label branded products to “Big Box” Mass Retailers, Grocery, and Convenience chains 
• Sourced products and manufacturing from China and India (general merchandise)
• Analyzed sales reporting data from IRI, Neilson, and Retail Link
• Responsible for growth of sales from $2mm to $40mm.